What is Coordinated Entry?

Coordinated Entry is a consistent, community wide intake process to match people experiencing homelessness to community resources that are the best fit for their situation. In the State of Nevada’s Coordinated Entry system, all homeless individuals and families will complete a standard assessment survey that considers the household’s situation and identifies the best type of housing intervention to address their situation. Permanent housing programs, including permanent supportive housing and rapid rehousing, will fill spaces in their programs from a community queue of eligible households generated from the standard assessment. This coordinated process will reduce the need for people to traverse the community seeking assistance at every provider separately.

Coordinated Entry is fully integrated into the Clarity CMIS/HMIS. The assessment is part of the standard CMIS/HMIS intake and will be entered directly into HMIS and referrals to permanent housing will be made through the HMIS software.

SOUTHERN NEVADA COORDINATED ENTRY TOOL KIT

In an effort to improve our Coordinated Entry system, Clark County Social Service is rolling out a series of tools intended to help providers and consumers navigate the system.

Click here for a tour of Southern Nevada’s Coordinated Entry Pilot for Homeless Households Without Children.

Click here for FAQs for the Households Without Children Pilot.

Click here to subscribe to receive future updates about the Households Without Children Pilot.

COORDINATED ENTRY, ASSESSMENT AND REFERRAL

  • Coordinated Entry for homeless individuals represents a single point of entry or “hub” for assessment of client services.
  • Clark County Social Service (CCSS) serves as the coordinated intake hub in Southern Nevada for single adults without children. Individuals will be evaluated comprehensively for services available through CCSS, the Continuum of Care and in the community.
  • The Veterans Administration Community Resource & Referral Center (CRRC) serves as the centralized intake hub for all veterans who are homeless or at risk for homelessness.
  • Hubs for other sub-populations, such as families and unaccompanied youth, will be added at a later date with locations to be determined. Housing providers however, can continue to assist families as normal until Coordinated Entry sites or hubs for the above sub-populations have been established.

BENEFITS OF COORDINATED ENTRY

  • Clients will be assessed to determine the best intervention which meets their needs.
  • It enables workers to make decisions on programs that are most appropriate for clients.
  • Hub personnel have an understanding of each community program?s specific requirements, target population and available services.
  • Clients are matched to the appropriate housing as it becomes available in the community.
  • Clients in a coordinated system are interviewed and assessed for multiple programs.
  • Community providers are able to focus their time and resources on service provision.
  • It improves data collection and provides accurate information on prevention, client needs, gaps in service; and it improves the coordination of shelter and housing services.

COMMUNICATING WITH OUR CE CLIENTS

  • There are currently two hubs in Southern Nevada for single adults:
    • Clark County Social Service (5 office locations)
    • Veterans Administration Community Resource & Referral Center (CRRC)
  • Homeless individuals being sent to or walking into the CCSS hub will receive a return date to complete their assessment.
  • The assessment determines what type of housing is most appropriate for the client.
  • Not all clients referred to the hub for housing are eligible for Transitional Housing, Permanent Supportive Housing, and Rapid Rehousing.
  • Individuals who have received a community housing assessment and are deemed to be appropriate for a housing referral may not receive housing immediately or from the provider who referred them. Housing is based on availability and client choice.

HOW TO MAKE A REFERRAL TO THE HUB

  • Individuals who have been seen in one of the five (5) CCSS locations in the last twelve (12) months may call (702) 455-4270 to schedule a return date.
  • Individuals who have not been seen in one of the five (5) CCSS locations in the last twelve (12) months will need to come into one of the CCSS office locations to complete an application and obtain a return date for their community housing assessment (see section “Office Locations and Hours of Operation”).
  • Veterans should contact the CRRC which serves as the centralized intake hub for all veterans who are homeless or at risk for homelessness. Please call (702) 791-9077 and ask for the CRRC “Expert of the Day” for more information.
    • The CRRC is a walk-in center only, so clients should be encouraged to arrive early in the day.
    • Each veteran participates in a standardized assessment.
    • Every veteran is screened for every program.
    • Please do not discuss HUD-VASH or suggest that the individual would be eligible.
    • The CRRC partners with community partners to further assist independently functioning veterans.
    • Emergency housing placements can be arranged from 7:30 a.m. – 2:30 p.m. on a daily basis.

HUB OFFICE LOCATIONS AND HOURS OF OPERATION

CCSS Office Locations – Open 8 a.m. – 5 p.m., Monday through Friday

  • Pinto Office
    1600 Pinto Lane
    Las Vegas, Nv 89106
    Phone (702) 455-4270
  • Community Resource Center (CRC)
    2432 N. Martin Luther King Blvd #D
    Las Vegas, NV 89032
    Phone (702) 455-4270
  • Fertitta
    1504 Las Vegas Blvd, North
    Las Vegas, NV 89101
    Phone (702) 455-4270
  • Cambridge Annex
    3885 S. Maryland Pkwy
    Las Vegas, NV 89119
    Phone (702) 455-4270
  • Henderson
    522 E. Lake Mead Pkwy, Ste 4
    Henderson, NV 89015
    Phone (702) 455-4270

Veterans Administration – Open 7:30 a.m. – 2:30 p.m., Monday through Friday (Walk-in only)

  • Community Resource and Referral Center (CRRC)
    4461 East Charleston Blvd.
    Las Vegas, NV 89104
    Phone (702) 791-9077
    (Ask for the Community Resource & Referral Center “Expert of the Day”)