HMIS Newsletter: May 2026

Table of Contents

• Is your Skilljar account up to date? 
• Feature Focus and a New Clarity Experience
• Help Desk Reminders
  
• In Our Community
• Upcoming Events 
• Bitfocus is Hiring

Is your Skilljar account up to date? 

Please check your account by following this link.

This is where you did your Clarity General Training, Privacy and Security Training, and where you will find refresher training recordings, soon! Please ensure that the email that you use for your Clarity sign-in is the same as the email in Skilljar. If you have any issues or concerns, please don't hesitate to reach out to nevada-admin@bitfocus.com. The first 3 people who email sarahe@bitfocus.com "ice cream" will win a prize.

Feature Focus and a New Clarity Experience 

User Interface
We have been working steadily on the transition to the new Clarity User Interface. This transition has been a commitment to evolving your user experience and improving what you can do in Clarity HMIS. We are now entering the final stretch!

This Fall, all our features will be available for end-users to make a full switch-over. In order to prepare, starting this month, we will begin to release weekly feature updates, rather than monthly, for the new Clarity interface and system improvements. Each Monday, you can review and test the updates in your Training site. Each Wednesday, you’ll find the same features replicated in your Live site.

• For more details on what has been included in our most recent feature release, visit our HelpCenter webpage on News and Announcements.
• For more details on the new Clarity User Interface, visit our HelpCenter webpage on our New Clarity Human Services Interface.

• Training Site Rollout: July 16th, 2026
• Live Site Rollout: July 30th, 2026

• Audit staff list for valid email addresses. Confirm every active user has a valid, unique email on file. Inactive users do not require attention.
• Whitelist the Recovery Email: Ask your IT team to whitelist the email address noreply@bitfocus.com

• You will now use your unique email address to sign in rather than a separate username.
• Every staff user will be required to enroll in MFA on their first sign-in. Supported methods include:
  • One-time password via authenticator app (Bitfocus recommends Google Authenticator or Microsoft Authenticator for iOS and Android devices)
    • Note: If users cannot use their phones to authenticate, they can use a desktop-based authenticator like Proton.
  • Push notification via the Auth0 Guardian app
  • Phone (SMS or voice)

We’ll be working hard internally to update your resources and training for a smooth transition! If you have any questions, though, please reach out to your admin team: nevada-admin@bitfocus.com

Reminders from Our Help Desk Team

Help Us Keep Your Data Accurate! Merging client profiles is a great way to stay organized and deduplicate your system, but since it's a permanent change that can't be undone, we need to be extra careful when end users request a client merge! To ensure a smooth merge process, please keep the following in mind:

• Authorization: Before sending a request, please verify that you’re approved to make a client merge request.
• The "Triple Check": Please confirm that the Full Name, DOB, and SSN match up perfectly. When in doubt, it’s always best to consult your agency lead and program staff.
• Protecting Client Records: If our team spots a significant difference that suggests the records might belong to two different people, we will decline the merge to keep the data safe.

We appreciate your diligence in helping us maintain a high standard of data integrity!

For more details on how we use the Client Merge Tool in Clarity, please check out our online HelpDesk article.

In Our Community

Washoe County Housing Exit Destination Guide
Exit destination data is vital for understanding service delivery and outcomes across the housing and homelessness response system. When exit destinations are recorded accurately and consistently into the Homeless Management Information System (HMIS) by service providers, a Continuum of Care (CoC) gains a clearer picture of how people are moving through programs, what paths lead to stable housing, and where additional supports or interventions may be needed. This information allows communities to track performance and monitor progress toward federal, state, and local goals; be compliant with the US Department of Housing and Urban Development’s (HUD) data standards; evaluate the impact of housing and service investments; and advocate for resources aligned with local needs to continuously improve outcomes for individuals and families experiencing homelessness. The document is linked here.

Upcoming Events

Nevada Statewide Office Hours and micro training: Thursday, June 11th, from 12 PM-1 PM at the Zoom Link, here.

Nevada Statewide Refresher training on Exit Destinations: Thursday, June 25th, from 1 PM- 2 PM at the Zoom link, here.

Bitfocus is Hiring

Join our Team!

• Visit bitfocus.com | Jobs | About Bitfocus

• Work with us at Bitfocus! Join a team committed to innovation, collaboration, and real-world impact in human services.  

Questions?

Your HMIS Administrators are happy to help.

Email: nevada-admin@bitfocus.com